Emergency Repairs Only Will Be Accepted Over The Phone
We provide a 24/7 emergency repair line for existing tenants - please telephone 0212787768 if you require emergency assistance outside of Goodwin's standard office hours.
It is otherwise a policy of Goodwin Property Management that all non-urgent repair and maintenance requests must be submitted in writing, on our Tenant Repairs form - which can then be emailed, posted, faxed or delivered to us; or, submitted online by completing the below form.
We will use our office key for access by required tradespeople to facilitate the very fastest resolution of all tenant's concerns. All tradespeople we appoint have been comprehensively vetted by Goodwin Property Management, and will act in a professional manner to complete the necessary repairs.
The following constitute an emergency
unsecured premises – for break-ins call Police first
for fire call Fire Department first
blocked toilet (but only if there is no other useable toilet on premises)
overflowing drainage/sewage
serious water/plumbing leak
no power – if it is not a power company issue; call power company first
no water – if it is not a water company issue; call water company first
an alarm that will not turn off.
The following do not constitute an emergency, but will be attended to as quickly as possible
no hot water
no cooking facilities
everyday appliance failure
no power – if it is a power company issue
no water – if it is a water company issue
lost keys – a locksmith should be called
if you have locked your keys in the car or house
if you are unable to use toilet as it is locked from the inside.
Emergency Phone: 021 278 7768
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Thank you for submitting your maintenance notice.
If you do not hear from your property manager within 24 hours, we please ask you to telephone in follow-up.
Should you require Management Assistance, please do not hesitate to contact Catherine Goodwin, General Manager, on 021 437 710 or 09 8152871.