As an owner of the property, you will be aware of how important good-quality maintenance and repairs are. Goodwins is committed to safeguarding your investment. To this end, we use only the best tradespeople; professionals who have proven time and time again to be at the top of their field.
We do not employ our tradespeople. They are 3rd party independent, contractors. They must, however, sign a Service Level Agreement with Goodwins ensuring our clients the very highest quality of service.
Copy of all relevant Practitioner Licences are reviewed by Goodwins Senior Property Manager, and a copy of the tradesperson’s current insurance certificate is held on file.
Goodwins Service Level Agreements are renewed annually. Thus ensuring our tradespeople uphold their service promises to retain Goodwin’s Business.
A number of our tradespeople have been in service to Goodwin’s rental portfolio nigh on, and in excess of 10 years!
We offer tenants access to an option to log non-urgent maintenance requests via an online Tenant Concierge Service. Incorporating advanced AI technology to expedite resolution and thereby mitigate damage to our properties and reduce costs to our clients. We do also offer a after-hours emergency phone line, where tenants can call to report any urgent maintenance issues.