In this privacy policy, the terms “we”, “us” and “our” refer to Goodwin Realty Limited trading as Goodwins.

We respect your privacy. This privacy policy explains how we collect, store, use and disclose personal information you provide to us, including when you access www.goodwins.co.nz and when you complete tenancy applications and/or tenancy agreements with us.

By accessing or using this website and/or completing tenancy applications/tenancy agreements with us, you consent to our collecting, storing, using and disclosing your personal information as described in this policy.

For information about the Privacy Act 2020, please visit www.privacy.org.nz.

The personal information we hold is collected in accordance with the Privacy Commissioner’s guidelines and the Privacy Act 2020, and is retained as required under the Residential Tenancies Act 1986 (as amended).

Personal information we collect

We may collect personal information from you, including:

  • Name
  • Contact information
  • Home address
  • Investment property address
  • Photo identification (e.g. Drivers Licence or Passport)
  • Information relating to a tenancy application

How we use your personal information

We collect and use your personal information to:

  • verify your identity
  • provide services to you
  • market our services to you, including by electronic communication (e.g. text or email)
  • improve our services
  • bill you and collect amounts you owe us, including processing credit card transactions
  • pay you for services you provide to us
  • undertake credit checks (if necessary)
  • respond to communications from you, including complaints
  • conduct research and statistical analysis
  • use approved AI tools and approved AI service providers to assist with administration, communication, service delivery, research and statistical analysis, where practicable using de-identified or limited information
  • protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act

How you can access and correct your information

We will take reasonable steps to ensure the personal information we collect, use or disclose is accurate, complete and up to date. If your details change, please contact us.

You may request access to the personal information we hold about you and ask for correction if you believe it is inaccurate. To request access or correction, contact our Compliance and Privacy Officer, Catherine Goodwin LLB AREINZ, at catherine@goodwins.co.nz, by telephone on 09 373 4400, or mobile 021 437 710.

Disclosure of personal information

We will not disclose your personal information to third parties except in accordance with the Privacy Act 2020 and as set out in this policy. We may use or disclose your personal information:

  • for the purposes set out in this policy; or
  • for other purposes authorised by you, including purposes outlined in forms you complete; or
  • where reasonably necessary to assist law enforcement or national security agencies; or
  • where reasonably necessary to enforce our legal rights, or protect the rights, property or safety of us, our customers or others; or
  • to professional advisors (e.g. lawyers, accountants, bankers and other consultants) in relation to services provided to you; or
  • to external dispute resolution schemes; or
  • to suppliers and service providers required to administer our relationship with you (e.g. IT systems administrators, mailing houses, couriers, payment processors, debt collectors); or
  • to approved AI service providers that assist us to deliver administration, communication, service support, research and statistical analysis, where practicable using de-identified or limited information; or
  • where required or permitted by law.

Storage and security

We may hold your personal information in electronic and/or hard copy form at our offices or through storage located within or outside New Zealand, including storage operated by independent service contractors.

Where personal information is transferred outside New Zealand, we will ensure appropriate safeguards are in place and that your rights and remedies remain available, or we will obtain your explicit consent where required.

We take reasonable steps to protect personal information from unauthorised access, modification, disclosure and other misuse, including electronic and physical security measures and staff procedures.

The transfer of data over the internet is inherently insecure. We cannot guarantee the security of information during transmission via our websites.

Statistical information and cookies

When you visit our website, we may use automated tools and methods (e.g. cookies and sessions) to collect information about your visit, including your internet protocol address and domain name, browser and operating system, and the pages you view. We may use this information in aggregate form to analyse how the website is used and improve our services. We do not disclose this information other than as described in this policy.

Links to other sites

Our website may contain links to third-party websites. We do not control those websites and are not responsible for their privacy practices. Please review the privacy policy of those sites.

Changes to this policy

We may update this privacy policy from time to time for operational, legal or regulatory reasons. Changes take effect when published on our website.