Tenant's Frequently Asked Questions

Placing Tenants to their next Auckland Home is our speciality. We take great care to ensure the viewing and application process is seamless. If any questions you have, are missing from this page, please email catherine@goodwins.co.nz

Have a look now at our Auckland properties online. These are updated daily so you can find what you want. We represent a very large number of satisfied tenants who say great things about us.

With such a large team of Property Managers working on your behalf, you can rest assured that when you rent one of our managed properties, it will be a stress-free experience.

All our client relationships are important to us. We have a proven track-record in delivering outstanding service and taking care of all issues in a quick and friendly way. All our rental tenancies are managed with respect and a 'no-nonsense', but personal approach.

These are just a few of the services we can offer you:

  • Arrange a time that is convenient for you to view one of our properties
  • Guide you through the completion of a tenancy application
  • Our friendly property managers will respond and follow up quickly to resolve any problems you are having
  • 24/7 phone access for urgent repairs
  • follow-up and ongoing communication during the term of your tenancy
  • Speedy response to any maintenance

Just contact us if you have any questions and we will do our best to find a solution that works for you.

What are Goodwins payment details?

All tenant payments must be deposited to our Trust Account:
Pay to Name: Goodwin Realty Trust Account
Bank: ASB Bank New Zealand
Branch: Central Auck Commercial Banking
Account Number: 12 3049 0260640 01

Please use the following reference when making payments:
Particulars: Tenant Code
Code: Tenant Surname or Short Code if known
Reference: Rental Property Address

How much do I have to pay for a letting fee through your company?

The letting fee is the equivalent of one week’s rent plus GST. As soon as the letting fee, bond (three-four weeks’ rent) and one week’s rent in advance have been paid, you are all set to move in. If the property you are renting is $450.00 a week your total move-in costs would be:

  • One week’s letting fee – $450.00 plus GST ($67.50) Total $517.50
  • Three weeks’ bond – $1,350.00
  • One weeks’ rent in advance – $450.00
  • Total move-in costs $2,317.50

When do I need to pay the move-in costs?

Your move-in costs are required to be paid before you move into the property. Please note some properties require four weeks’ bond and your property manager will let you know if this applies to the property you are moving in to.

Why do I need to pay a bond?

A bond is an amount of money that landlords ask tenants to pay when they rent a property. This bond can be any amount asked at their discretion and can be up to a maximum of four weeks’ rent, although some landlords may ask for less.

What happens to the bond fee?

The bond fee is sent to the Department of Building and Housing by the landlord where it is held to cover any contingencies that could include unpaid rent, property damage (if this can be attributable to the tenant’s fault) or any other claim that may arise. If the property has been properly maintained and there are no rent arrears, you should have the bond money refunded after vacating.