Every prospective tenant must complete a comprehensive written application form and give us permission to verify the information provided.

How do you check an applicant?

Using the information provided, we confirm an applicant’s rental payment and tenancy history by contacting their current and a minimum of one previous landlord. We will also verify their employment details, and check both national and international databases to see if they have been lodged as a bad tenant or have an unsatisfactory credit history. Our sources of reference checking includes Tenancy Practice Services (TPS) and Tenancy Information New Zealand (T.I.N.Z).
In cases where an applicant doesn’t have a tenancy history, we confirm other information that may give us insight into their ability to maintain a tenancy. For example, checking for stable employment history and completing any other references checks available.
If we are unable to complete a satisfactory credit check process, it would generally be our advice to reject the application.

When can you reject an application?

Legally we do not have to give a reason why an applicant was unsuccessful, and by industry practice we never give a reason.

Who selects the applicant for my property?

Your property manager will use our experience and the information we have collected to make the best recommendations of selection for your property. However, you have the final decision on whether to accept the prospective tenant’s application.

What if an applicant contacts me?

In the unlikely event a prospective tenant contacts you to discuss their application, we strongly advise that you do not discuss anything, and ask them to contact us directly.

Do Goodwins guarantee the tenant?

While our processes of management are proven to minimise the inherent risk of having a third party resident in your property; in reality, we can never guarantee a tenant. We will collect information on their past history and confirm their income arrangements. We take the utmost care at the time of tenant placement, and are diligent about daily rent records, regular inspections, and prompt attention to any tenant breach. We find this no-nonsense approach is respected by owners and tenants alike. Should you wish to remain closely involved in the process, we are happy to work with you.